TRANSPORTATION

The Wellfleet Council on Aging (COA) is dedicated to providing safe, dependable transportation for residents aged 60 and older to general medical appointments within Barnstable County. To protect the well-being of both passengers and staff, all riders must be able to walk independently, clearly disclose any use of mobility aids, and confirm they can enter and exit both their home and the COA vehicle without assistance. Individuals who are unable to ambulate or require physical support for transfers must be accompanied by a personal aide. For safety and liability reasons, COA staff are strictly prohibited from lifting, transferring, or physically stabilizing clients—including the use of gait belts—and may not perform household tasks or personal errands. This service is available Monday through Friday and is primarily intended for general medical appointments.

 

🧭 Eligibility

  • Client must be a Wellfleet year-round resident or taxpayer, age 60+

  • Riders must be able to ambulate independently and enter/exit the vehicle without assistance. Drivers cannot assist the clients physically. The ACC staff has the right to request the client has an aide if we feel it is indicated.

  • Use of walking aids must be disclosed when scheduling

  • A handicapped-accessible van is available (please bring your placard)

  • Transportation is not available for individuals in long-term care facilities

 

📞 How to Request a Ride

Call 508-349-2800 and provide:

  • Rider’s full name, phone number, and address

  • Appointment location, contact information, and estimated duration of appointment

  • Mobility status and use of walking aids

 

🕒 Scheduling Guidelines

  • Transportation is provided Monday through Friday only- No weekend or holiday service

  • Appointments must begin no earlier than 9:00 AM and conclude by 2:30 PM

  • A minimum of two business days (48 hours) notice is required for all ride requests

  • Pickup and drop-off locations must be within the town of Wellfleet

  • Grocery trips to Orleans are offered Fridays; reservations must be made by 3:00 PM the preceding Wednesday

  • Transportation may be canceled due to weather, staffing, or unsafe conditions

  • If you will not be using a scheduled ride, please call the COA to cancel as soon as you are aware of the change.  You can leave a voicemail if it is before or after our regular hours.

  

🚫 Service Limitations

  • Drivers may not enter homes, attend appointments, or assist with personal care

  • Access to and from home must be clear and safe for both clients & drivers, especially in inclement weather

  • Transportation is not provided for emergencies, hospital admissions, urgent care or post-surgical discharge

 

🚐 Van Use & Etiquette

  • Be ready at your scheduled pickup time; delays may occur due to traffic or multiple riders

  • No unscheduled stops

  • Use respectful behavior with drivers and fellow passengers

  • Seatbelts must be worn at all times

  • No smoking or animals permitted 



💌 Donations:

Donations are appreciated to support this service. Checks may be made payable to: Town of Wellfleet- Donation envelopes are available from the driver.


🚗 Alternative Transportation Resources

If transportation through the Wellfleet Adult Community Center is unavailable, the following organizations may offer assistance:

These resources may have specific eligibility requirements or service areas. We recommend contacting them directly for details and scheduling.